Hatin' On the TTC - The Intrepid

Thursday, March 04, 2010

Hatin' On the TTC

Deliver us from the TTCTaken at Keele Station.

One of the TTC's biggest problems is its inability to deliver concise messages during real emergencies. By real emergencies, I mean any cascading delay that lasts more than five minutes. The TTC excels at informing passengers of minor issues that cause little to no delay, but the whole system seems to fall apart in the face of any serious emergency.

Take two situations on the Bloor-Danforth line last week. On Friday morning, passengers were informed of a medical emergency at Greenwood station seven times in less than five minutes. In the end, the emergency didn't even end up causing a delay. But on Wednesday morning, a massive delay at Runnymede station that shut down half the line only warranted one confusing, barely audible message.

"Attention passangers on the Bloor-Danforth line, there's been a delay at our brr-rrrz-zzz station, due to brr-rrrz-zzz! Please exit the train at the next station."

This message wasn't even broadcast to everyone, which caused even more confusion.

If the TTC's new customer service panel is serious about improving service, then the system's communications problem needs to be addressed. Delays suck, and will probably always piss people off, but if they're properly explained, then they're at least bearable.

Photo by Stephen M.